Wednesday, February 24, 2010

Delivering the first Pis ourselves

One of the biggest pluses in a startup is that you get to experience, first-hand, the delight of the customer - after all, that's the foundation of any business.

The downside of being an online startup is that we do not see our customer at all.

To remedy this, we have a tradition of everyone taking turns to interact with customers.

This time, we delivered the first Pis ourselves.

That moment of wow expressed by the customer after opening the packaging was worth it :)