We launched Phone shopping; another first of its kind initiative where-in users can simply place orders for products of their choice over the phone.
With cash on delivery being a big success, we wanted to couple it with an even more powerful tool, the mobile phone. With the penetration of mobile phones growing tremendously, our customers now need not be on the internet to be able to order products from Infibeam.
Besides providing users with the largest selection of books, electronics, gifts and lifestyle products at extremely competitive prices, Infbeam also provides them with best in class shopping features and customer service. Further, the whole ordering process has been redesigned to minimize the ordering time for the customer.
We have investing heavily in ramping up our customer service and processes to ensure a very smooth experience to customers. Currently customers can call up anytime during regular office hours, 8AM to 8PM from Monday to Saturday.